Matrix Mirrors Terms of Service
Matrix Mirrors Terms of Service apply to all products sold and quotes made by the company and its associates. Matrix Mirrors reserves the right to amend these terms and conditions at any time. Amended terms and conditions will apply to all preceding product sales and quotes after publishing an amended version of the Matrix Mirrors terms and conditions. Matrix Mirrors will honor previous versions of the terms and conditions stated during product sales and quotes made prior to an amendment.
Documents detailing product quotes are only valid for the period of time specified for the organization or individual listed therein. Matrix Mirrors will not update quotes to address fluctuations in inventory that may impact order quantities except in the case of a product order or request for an updated quote.
All sales are final. No returns on custom products. Returns are acceptable for single orders of up to five standard sized mirrors with a 25% restocking fee and no refund on any initial shipping charges. Products must be in factory condition and returned in the original packaging within thirty days of receiving.
Matrix Mirrors schedules shipping in a timely manner using the most economical and efficient method. Order quantities of more than one unit to a single destination will ship via a freight service. Orders of products larger than the standard sizes of 24”x36” or 18”x36” models will ship via freight service regardless of order quantity due to high risk of damage on larger models. Freight or shipping charges are not included in quotes unless otherwise specified.
Estimated Shipping Dates (ESD) are subject to change and are often determined by order quantity. Orders will ship within 5-7 business days of the ESD provided. Matrix Mirrors reserves the right to alter the ESD and will alert the customer within 24 to 48 hours of the alteration. Generally, residential and smaller order quantities of less than 20 units will ship within 2 to 3 weeks. All orders over 50 units will require 8 to 10 weeks. ESDs for custom products are determined on a case by case basis. Receivers must inspect all products upon arrival at their final destination. Any concealed damages incurred during shipping must be reported to Matrix Mirrors within 4 days of receiving. Visible damages to shipments must be reported within 10 days. Matrix Mirrors is not liable for damages on any additional shipping done outside of what is specified in the product order or its agreement with the customer or receiver.
Customers are responsible for all tariffs that may be placed upon a product during shipping. Matrix Mirrors will not refund any tariffs in valid returns.
Please see the Matrix Mirrors Warranty Statement.