Matrix Mirrors Terms and Conditions
Matrix Mirrors Terms and Conditions apply to all products sold and quotes made by the company and its associates. Matrix Mirrors reserves the right to amend these terms and conditions at any time. Amended terms and conditions will apply to all preceding product sales and quotes after publishing an amended version of the Matrix Mirrors Terms and Conditions. Matrix Mirrors will honor previous versions of its Terms and Conditions stated during product sales and in quotes made prior to an amendment.
Documents detailing product quotes are only valid for the period of time specified for the organization or individual listed therein. Matrix Mirrors will not update quotes to address fluctuations in inventory that may impact order quantities except in the case of a product order or request for an updated quote.
Submitting a purchase order for a custom design verifies approval of the provided, most current design drawings and specifications unless otherwise agreed upon.
All sales are final. No returns on custom products. Returns are acceptable for single orders of up to five standard sized mirrors with a 25% restocking fee and no refund on any initial shipping charges. Products must be in factory condition and returned in the original packaging within thirty days of receiving. Matrix Mirrors is not responsible for return shipping.
Matrix Mirrors schedules shipping in a timely manner using the most economical and efficient method. Order quantities of more than one unit to a single destination will generally ship via a freight service. Orders of products larger than the standard sizes of 24”x36” or 18”x36” models will ship via freight service regardless of order quantity.
Estimated Shipping Dates (ESD) are subject to change and are often determined by order quantity. Orders will generally ship within 5-7 business days of the ESD provided. Matrix Mirrors reserves the right to alter the ESD and will alert the customer within 24 to 48 hours of the alteration. All orders over 50 units will require 8 to 10 weeks and orders over 100 will require 10-12 weeks. ESDs for custom products are determined on a case by case basis.
Receivers must inspect all products upon arrival at their final destination. Any concealed damages incurred during shipping must be reported to Matrix Mirrors within 4 days of receiving. Visible damages to shipments must be reported within 10 days. Matrix Mirrors is not liable for damages on any additional shipping done outside of what is specified in the product order or its agreement with the customer or receiver.
Matrix Mirrors is not liable to damage to its products during installation. Matrix Mirrors is not responsible for damage to personal property due to improper installation or from an installation performed by an unlicensed person.
Customers are responsible for all tariffs that may be placed upon a product during shipping. Matrix Mirrors will not refund any tariffs in valid returns.
Please see the Matrix Mirrors Warranty Statement.